Camella Primewater Bills Payment Online

It's been 4 years since we acquire a home at Camella. Believing in ourselves that acquiring a home in this well known subdivision w...


It's been 4 years since we acquire a home at Camella. Believing in ourselves that acquiring a home in this well known subdivision would give us comfort but it's not. From reservation up to water bill payment now, is so much hassle for tenants like us. They receive multiple of feedback from homeowners, but they are still the most top of the line housing. I wonder why? As much as possible I don't want to reiterate further complaints within this post. Instead, I will teach you how to pay your Camella water bills online through BDO bank.

We acquire a house at Camella Solamente, so that means that we belong to Primewater South. Beforehand, know your account number if you belong to South or North. Why do I need to pay via online? Because the fact that we haven't moved in, I cannot always guarantee the availability of our water bill delivered straight to our unit even without a tenant. Last month, they delivered almost late and near the due date even if there is a schedule. So to cut the chase and to save myself from hassle of always visiting our unit just to see the water bill, I found a way to have an electronic copy of our water bill and pay it online.

1. Send an email to PrimeWater Infrastructure Corp: primewater.infra@gmail.com and ask for an electronic copy of your bill. Indicate the month because asking for an electronic will be manually per month. Provide the following details in your email:

PrimeWater Subscriber's Name
PrimeWater Account Number
Meter #
Subdivision to check whether you belong to South or North because it will be selected via BDO online

2. It is better to check also the schedule of your water bill. I asked them when is the best time for asking an electronic copy. They provide me schedules of bill reading, forwarding and sending out bill on your doorstep, also the due date and the actual disconnection. Once you received the information, you can now enroll the biller via BDO. 

3. I use the BDO bills payment facility because that is my bank account. You can also ask them how to pay via your desired bank. They will promptly reply during office hours. 

4. Instead of using the Account Number, use the ATM Reference Number for the Subscriber's Account information. This is already questionable for me because we know that an ATM Reference Number varies every month. I wonder what will I do next month if I have to enroll it again. Honestly, enrollment of biller via BDO is quick and easy. After successful enrollment, you can pay right away.

5. Be mindful of your due date. Always allow a 2-3 days allowance before the due date to avoid disconnection notice.

If you are already residing at your unit, then of course you can also pay via online. It's much convenient for us to pay online and skipping the lines.

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18 comments

  1. Primewater rate is so expensive! One of the complaints of camella homeowners silang cavite..

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    Replies
    1. Oo nga, but we don't have a choice here, even our City converts to Primewater too. Our City has a minimum of Php 205 while the Camella Primewater is Php 224.

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  2. Hi, thanks for this blog. Can i have a sample of a prime water account number, i am really confused, how many digits is this and what are the starting digits. How is it different from atm ref number?thank you so much.

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    Replies
    1. Hi, may I know what Primewater are you using and where are you residing? ATM ref number however is the one you will use when you need to pay bills online instead of inputting the Account Number.

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  3. I missed my due date, how can I pay the bill po without going to Starmall Mandaluyong or in their Las Pinas office? medyo hassle kasi andito ako sa Imus Cavite and may pasok ako ng weekdays. Thanks po sa reply. :)

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    Replies
    1. I missed my due date last time, akala ko nabayadan ko na siya, and it just reflected on the next bill. So I just paid it po that time.

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  4. Hello.

    There's a way to pay using BDO Online if you missed the due date (but there's a small catch explained later).

    But first, take note that the last 4 digits of the ATM reference number actually represents the due date in "mm-dd" format. The month ("mm") is the only part of the reference number that changes every month (and this is reused annually, as I observed in the past 2 years).

    As you already know, the ref. number for the current month will be invalid and not accepted by BDO (and other payment agencies) after the due date.

    So here's the trick: Just change the month ("mm") part of the last 4 digits to indicate a future date (i.e., the due date for the following month). The BDO online system will accept the payment.

    But then here's the catch:
    I tried this at least 3 times in the past 2 years and it worked for the first 2 attempts. But the last attempt, PrimeWater was not able to process the payment into their own system right away and not before our water service was tentatively cut. We were advised by a staff member at their Las Pinas office that processing payments takes around 2 days.

    So I suggest that, if you need to do this hack, just do it within 1 or 2 days from the due date. Then contact customer service after 1 business day to confirm.

    ReplyDelete
    Replies
    1. Thank you for the detailed response :) I also read that when I search for how to pay primewater bills online but I never try my luck to do that. I just paid on time instead. Maybe if I did forget to pay then I'll try this :)

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  5. Hi! I kept sending email to primewater but to no luck I was ignored. I also tried calling the number they posted on their website but it was just ringing same goes with other number that I saw from another blog. I want to know how will I know if I belong to North or South. Is there any way to know this? I'm in Camella Taguig. I'm really annoyed with their service. Very expensive rate, poor to terrible customer service support. Sorry for venting out.

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    Replies
    1. I used to be ignored too but what I did is I send the email in the exact business hours and they did reply. Do you have a property manager? They can also help you out with your Primewater issues. If I am not mistaken, Taguig belongs to South category.

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  6. Papanu ko po malalaman yung bill ko ng prime water nagkaproblema po kase dito sa camella homes classic better living 2yrs na wala prime dto hindi ako nka apply ng maynilad bago umalis ang prime dto nagkapoblema po yata sla nung dateng president ng homeowners so wala dumating n bil for 4months tas nung dumating bill nmin 17.000+ ala naman ako swimming pool pero bgo nangyare yun kada punta dto ng ngddla ng bill updated po kme so nung pumasok n maynilad ngpadeliver nlng kme ng tubig ngyon gusto ko malaman yung bill tlga nmin npansin ko kaya naging 17k amg bill nmin naisama nla yung dateng utang nung mayare ng bhay nmin 12k po yn may certification po ako ng byad n un ang byaran ko nlng yung utang nmin tlga pnu po kya bka pwede ibyad sa bank patulong nman po

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    Replies
    1. I suggest you should coordinate po personally sa office para ma settle niyo po yung bill ninyo kasi po they need to see the documents you have with you din.

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  7. hi! May I ask how did you enrol Primewater in your BDO OL Banking? Ayaw kasi tanggapin both acct and entire reference number. Not sure what I am doing wrong here.

    Thanks!

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    Replies
    1. Hi! I believe ikaw po yung nag msg sa facebook page ko :) I hope you will be hassle free na next month :)

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  8. Hi, what did you do with account number(ATM Ref No.) the next month. Did you re-enroll? Thanks in advance

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    Replies
    1. I didn't enroll it because I use another payment online facility which is Gcash: https://www.wanderwahm.com/2018/10/primewater-batangas-bills-payment-thru.html.

      This also applies to Primewater Bills Payment everywhere.

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    2. Hi Wanderwahm! I'm from Camella Solamente too. When I was paying yesterday thru Gcash, dun sa una, ATM Ref No yung kinukuha. So ininput ko yung reference number.Then nung naprint ni GCash yung receipt, Account No na yung yung nakalagay dun sa supposedly dapat ay ATM Ref No. Will there be a conflict or bug lang yun ni GCash?

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    3. Baka bug lang po ni Gcash yun. Di ko siya napapansin actually. I'll take a look at my receipts now. Can you email me your receipt at wanderwahm@gmail.com so I can compare. thanks!

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